Contact Bauerfeind New Zealand

How to contact us

For questions, suggestions or if you need more information on one of our products, contact us via:

You can also use the chat feature on our website and leave us a message.


Where is my order?

If you are looking for an order update we recommend the following.

  1. Send us a request via email or our website chat feature asking for an order status update, our system will generally respond to you with an update and link to tracking information in a matter of seconds.
  2. Call us during business hours for a more personalised service.

For warranty or size exchange requests please visit the shipping and returns page.

Family on beach with knee brace

We recommend using our email or chat feature, as answers to our most common questions will generally be responded to very quickly.