Terms and Conditions

This website is owned and operated by Bauerfeind New Zealand Limited (9429049602050)

Welcome to bauerfeind.co.nz also referred to as "Bauerfeind". Bauerfeind owns and operates this website, and provide products and services to you when you visit or shop at bauerfeind.co.nz. Bauerfeind provides the products and services subject to the following conditions.

This site is provided as a service to our customers. Please review the following basic rules that govern the use of our site (the "Agreement"). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since Bauerfeind may revise this Agreement at any time, you should visit this page periodically to review the terms of your use. We reserve the right to update or modify these terms and conditions at any time without prior notice.

By using bauerfeind.co.nz you agree to these conditions. Please read them carefully.


On this page

  1. Privacy
  2. New Zealand Consumer Guarantees
  3. Your account
  4. Copyrights and Trademarks
  5. Use of this site
  6. Termination
  7. Compliance with laws
  8. Prices, orders and product descriptions
  9. Claims and warranty
  10. User reviews and communications
  11. Coupons and discount codes
  12. Linked third party sites
  13. Indemnity

For requests, complaints or inquiries contact Bauerfeind on:

  • Phone: 09 801 5660
  • Email: info@bauerfeind.co.nz
  • Mail: Suite 12228, 17b Farnham St Parnell AUK 1052



Please review our Privacy Policy, which also governs your use of bauerfeind.com.au, to understand how we handle your personal details.


New Zealand Consumer Guarantees

New Zealand  Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. These rights, which the Law says automatically apply whenever goods are supplied to a consumer, are called ‘Consumer Guarantees’. Click to view the New Zealand Consumer Guarantee website.

Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

If you believe that a product that you have purchased from Bauerfeind is faulty please contact us to discuss the remedies that Bauerfeind will provide to you. Your rights under the New Zealand Consumer Guarantee may extend beyond standard warranty time periods.

For an easy to understand guide on your rights as a consumer, we recommend reading 'Your consumer rights' on the consumer protection government website.

Your account

If you use bauerfeind.co.nz, you are responsible for maintaining the confidentiality of your user account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your user account.

Bauerfeind does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use bauerfeind.co.nz only with involvement of a parent or guardian. Bauerfeind reserves the right to refuse service, terminate accounts, remove or edit content at its sole discretion.


Copyrights and trademarks

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that are part of this site (the "Contents") are copyright protected works, trademarks, trade dress and/or other intellectual or proprietary property owned, controlled or licensed by Bauerfeind, one of its affiliates or by third parties who have licensed their materials to Bauerfeind are protected by copyright laws.


Use of this site

This site and all of its contents are intended solely for personal, non-commercial use unless expressly authorised. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only. You may not use the products listed on this site or use the materials displayed on this site to resell our products to any person(s) through any personal, commercial or auction website (e.g. Amazon).

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the site.



These terms are effective until terminated by Bauerfeind at its sole discretion. Bauerfeind may terminate these terms without notice and at any time. In the event of termination, you are no longer authorised to access this website, and the restrictions imposed on you with respect to the content, and the disclaimers, indemnities, and limitations of liabilities set forth in these terms shall survive termination. Bauerfeind shall also have the right without notice, and at any time, to terminate this website or any portion thereof, or any products or services offered through the Bauerfeind website, or to terminate any individual's right to access or use the Motion is Life website without any liability to you.


Compliance with laws

You agree to comply with all applicable New Zealand and international laws, statutes, ordinances and regulations regarding your use of the Bauerfeind site and your purchase of the items on this website.

The conditions are governed by and to be construed in accordance with the laws of New South Wales, Australia. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia. In the event that any provision of these conditions is held to be invalid, illegal or unenforceable, that provision must to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of these conditions will remain in full force and effect.


Prices, orders and product descriptions

All prices displayed on the Bauerfeind website are quoted in New Zealand dollars (NZD) and are exclusive of GST. Bauerfeind reserves the right to restrict delivery to addresses located within New Zealand. Bauerfeind will add shipping and handling fees and applicable goods and services tax in accordance with its then existing policies. Bauerfeind reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on its website without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of, or references to, products or services on this website do not imply endorsement of that product or service, or constitute a warranty, by Bauerfeind. The receipt by you of an order confirmation does not constitute Bauerfeind's acceptance of an order.

Prior to Bauerfeind's acceptance of an order, verification of submitted information and your identity may be required. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Bauerfeind. Bauerfeind reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.

The risk of loss and title for all products purchased by you and shipped by Bauerfeind pass to you upon Bauerfeind’s delivery to the carrier for shipment. The risk of loss and title for all products purchased by you and shipped directly by one of Bauerfeind's vendors pass from such vendor to you upon such vendor's delivery to the carrier for shipment.

Before relying on any material located on the Bauerfeind website, users should carefully evaluate its accuracy, currency, completeness and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This material is general in nature. It is made available on the understanding that Bauerfeind is not thereby engaged in rendering professional advice.

For international orders, you may be required to pay customs duty. Please check with your local jurisdiction for more information. Import duties are not included in the prices listed on this website. For customers located in New Zealand you can estimate import duty on the Customs NZ website (https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/).

Bauerfeind will not be responsible for your selection of a particular product and its appropriateness for the treatment of the intended users particular physical condition. We strongly recommend you seek professional medical advice if you are not sure.

Unless otherwise stated, any accessories shown in any image of products are not included in the price.

In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Bauerfeind shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, Bauerfeind shall promptly issue a credit to your account in the amount of the incorrect price, or provide you with a refund at your election.

Orders paid by credit card, Afterpay or PayPal are refunded directly back to the card or account used for the payment. Refunds made to credit cards or PayPal are generally processed in 1-2 business days.

Claims and warranty

Bauerfeind warrants that all goods will be free from manufacturing defects for a period of:

  • 6 months for Insoles and Heel Cushions
  • 12 months for Orthopedic products (e.g. Support and Braces)
  • 30 days for Phlebology products (e.g Compression Socks and Stockings)

Normal wear and tear during the usage of the product is not considered a defect. Your sole remedy for any breach of this warranty will be for Bauerfeind, at its discretion, to either replace the goods, repair the goods or refund to you the purchase price of such goods.


User reviews and communications

If you do post content or submit material to us, and unless we indicate otherwise, you grant Bauerfeind a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. This may be in the form of, but not limited to, leaving a product review, a social media post, testimonial or posting a letter.

You grant Bauerfeind the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is true and accurate and contains opinions that are your own; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Motion is Life for all claims resulting from content you supply. If you no longer wish your content to be used by Motion is Life contact us and our customer service manager will consider and reply to your request in a timely manner.

Bauerfeind has the right but not the obligation to monitor and edit or remove any activity or content. Bauerfeind takes no responsibility and assumes no liability for any content posted by you or any third party.


Coupon and discount codes

We offer different coupons, offers and promotions, however, due to website limitations as well as costing limitations, it is essential that we place restrictions on the use of these coupons. These include:

  • Coupons are intended for single use per customer only.
  • Coupons cannot be combined with other coupons.
  • Coupons are not redeemable for cash.
  • Unless explicitly stated, coupons cannot be used to pay for taxes, shipping and handling, or other charges.
  • Certain items may be excluded from coupon and discount codes.
  • If your coupon has a minimum purchase requirement, taxes, shipping and handling, and other charges do not apply towards the minimum purchase amount.
  • A coupon cannot be applied to orders after they have been placed and paid for.
  • Coupons are valid for a limited time only. Bauerfeind reserves the right to modify or cancel coupons at any time.
  • Digital coupons apply only to orders placed online and cannot be used for orders placed in-store or over the telephone.
  • Coupons are valid only while stocks last.
  • Coupons are void if restricted or prohibited by law.

Partial returns of items purchased with coupon or bundle deals may incur a handling fee equivalent to the discount cost.


Linked third party sites

Links to other Internet sites operated by third parties, including Bauerfeind suppliers, vendors or joint promoters, do not constitute sponsorship, endorsement, or approval by Bauerfeind of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by Bauerfeind and it is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.



You agree to indemnify and keep indemnified Bauerfeind, their officers, employees, agents and contractors (“those indemnified”) in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which those indemnified may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to the your use of this website (or any part of it) or the violation of these conditions by you, or the infringement by you, of any intellectual property or other right of any person or entity.

For requests, complaints or inquiries contact Motion is Life on:

  • Phone:  09 801 5660
  • Email: info@bauerfeind.co.nz
  • Mail: Suite 12228, 17b Farnham St Parnell AUK 1052